Customer Care Specialist

Work Where You Matter

At Dollar General, our mission is Serving Others! We value every one of our employees and their unique perspectives. Whether you want to start a new career at our stores, distribution centers, support center, or private fleet team, we offer a wide range of opportunities. We’re not just a retail company — your difference truly makes a difference here. Join the Dollar General journey and see your career thrive!

Company Overview

Dollar General has been delivering value to shoppers for over 80 years. We help customers Save time. Save money. Every day.® by offering frequently used products like food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares, and seasonal items — all at everyday low prices in convenient neighborhood locations.

Job Summary

As a Customer Care Specialist, you will be the voice of Dollar General, responding to customer feedback, answering queries, and resolving issues across multiple channels such as email, live chat, phone, video, and social media. You will maintain in-depth knowledge of our products, services, and promotions. A strong Customer Care Specialist is passionate about excellent service, time management, and continuous self-improvement. You’ll represent the brand positively and go the extra mile to ensure customer satisfaction.

Duties and Responsibilities

• Respond promptly to customer inquiries via email, live chat, phone, video, and social media.

• Escalate serious complaints or issues beyond your scope to appropriate channels immediately.

• Collaborate with colleagues and managers to find the best solutions for customer concerns.

• Identify recurring problems and suggest improvements to management.

• Maintain a polite, professional, and helpful attitude at all times.

• Collect and share customer feedback with relevant departments to help improve products and services.

• Stay updated on new products, services, and promotions.

• Participate in workshops and team meetings as needed.

• Provide training and support to new customer service agents.

• Always respect client confidentiality and privacy.

Knowledge, Skills, and Abilities

• Excellent communication skills across multiple channels (email, phone, chat, social media).

• Strong problem-solving skills and ability to escalate issues properly.

• Ability to work collaboratively with team members and managers.

• Professionalism, patience, and empathy in customer interactions.

• Quick learner, eager to stay current on company offerings.

• Capability to provide coaching and training to new team members.

• Respect for client privacy and confidentiality.

Qualifications

• College degree preferred.

• Experience with help desk or CRM software such as ServiceNow or Salesforce is a plus.

• Prior customer service experience is beneficial.